Hikvision DVR or Envysion Bridge Frozen

  1. Press and hold the power button for 5 seconds on the Envysion Bridge and it will power off.
  2. To power off the Hikvision DVR, flip the toggle switch on the back of the device.
  3. Wait for 30 Seconds and press the power button again to power on the Hikvision DVR and Envysion Bridge.
  4. Wait for the devices to boot up, this may take up to 10 minutes.
  5. If the Hikvision  DVR or Envysion Bridge is still having issues, call 1-877-258-9441 option 1 or chat Envysion Support.

    • Inform the support representative the steps you have taken.


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