Reports and Intelligence:

Detecting Loss with Reports

Envysion’s exception reporting tools give you actionable insights per location, employee, and transaction to help you monitor high-risk activities and mitigate loss.  See the section below for suggestions on how to find loss in your story using different reports.

Refunds

Shows any transactions that include a refund.

Useful for detecting:

• Suspicious Refunds
  • Is the customer present? 
  • Are there multiple matching receipts? 
  • Was money actually removed from the drawer?
• Falsified Refunds
  • Was a refund rung and clearly not given to the customer? 
  • Was a refund rung instead of an order and payment accepted?
  • Was a transaction re-opened without the customer present and a refund applied?

Voids

Shows any transactions that include a void.

Useful for detecting:

• Sweet-hearting
  • Was a void used to bring down total for friends and family?
• Under ringing
  • Was a void used to bring down the total, but the customer paid in full?

Police Discounts

Shows any transactions that include a police discount.

Useful for detecting:

• Discount abuse
  • Was the discount given to someone who isn’t a police officer?
• Under ringing
  • Was the discount used to bring down the total while the customer paid full price?
• Sweet-hearting
  • Was a police discount given to a family member or friend to reduce their bill?

Employee Discounts

Shows any transactions that include an employee discount.

Useful for detecting:

• Discount abuse
  • Was the employee meal amount larger than the cap?
  • Did an employee get multiple meals in a shift?
• Under ringing
  • Was the discount used to bring down the total while the customer paid full price?
• Sweet-hearting
  • Was an employee discount given to a family member or friend to reduce their bill?