Troubleshooting:

Identifying Your Appliance Type

Troubleshooting steps will vary based on the type of appliance you have at your site. Use the information below to determine your appliance type and then view the corresponding articles for any issues you are experiencing.

Option 1: Envysion Network Video Recorder (EnVR)

EnVRs will typically match the following description.

  • Labels on the hardware show any of the following:
    • Envysion
    • MAC
    • S/N
  • Black computer case
    • Rack or Tower
  • LCD screen
  • Blue power button

Option 2: Intel NUC with Hikvision DVR

This configuration has two pieces of hardware.

The NUC will typically match the following description.

  • Small silver/black box
  • Blue power button on top or front

The Hikvision DVR will typically match the following description.

  • Large flat box
  • Looks like a DVD player

 

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