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1
Getting Started
Welcome to Envysion
Recommended Browsers
Add Envysion to Your Browser’s Allow-List
FAQ
Quick Start User Guide
How To Browse Articles
2
Administrative User Setup
Admin Training
Single Sign-On User Management
Managing User Profiles
Organization
Create a Cloud-Managed User
Password Management
User Roles
Create an Access List
Temporary Access
Delete a User
Disable a User
Usage Dashboard
Re-enabling a Disabled User
Groups
3
Watch Video and Events
Watch Live Video in the Web App
Live Monitor
Watch Recorded Video on the Web App
360 Cameras in Watch Video 2
Quick Receipt Search and Event Journal
Motion Search
Heatmaps
Zoom
Snapshot
Bandwidth Indicator
4
Envysion Local
Enabling Envysion Local for a Site
Managing Envysion Local Users
Watching Video without an Internet Connection
Download Clips from Envysion Local
5
Clips
Save a Clip
Download Clips from Envysion Local
Find a Clip
Play a Clip
Edit Clip Details
Share Clips With Envysion Users
Share Clips External
View and Expire External Shared Links
New Folder for Clips
Clip Retention and Migration
Clip Completion Email Notification
Download Dewarped 360 Camera Clip to Computer
6
Mobile App
Live Video on Mobile
Recorded Video on Mobile
Change Camera for Mobile Playback
Reports in Mobile
Multi-up in Mobile
360° Cameras in Mobile
Share Snapshots on Mobile
Creating Clips in Mobile
Share Clips in Mobile
Transactions in Mobile
Incident Management in Mobile
7
Device Management
Camera Network Configuration
Configuring IP Cameras for EnVR
Configuring Encoders for EnVR
Configuring Analog Audio Channels
Configuring IP Audio Channels
Configuring Public View Monitors (PVM)
Register Mapping
Appliance Replacement
Device Management Webinar – May 4th, 2022
8
System Health Reporting
System Health Overview
Web Workflow
Mobile Workflow
ImageAlert
9
Smart Site Protection™
Smart Site Protection™ Overview
Alarm Permitting for Smart Site Protection™
User Capabilities for Smart Site Protection™
Smart Site Protection™ dashboard
Smart Site Protection™ Configuration Training Video
Configuration Navigation
Setting the Store Schedule
Managing Schedule Exception
Enabling Cameras
Subscribing Users to Notifications
Setting up Alarm Mode
Self-verification mode workflow
Envysion Professional Monitoring workflow
Reviewing Alarm Events – web view
Reviewing Alarm Events – mobile view
Alarm event notification rules
Mobile Notification Management
Set up maintenance
Smart Site Protection™ FAQs
SmartAlarm
10
LTE-M Panic Buttons
What Are LTE-M Panic Buttons?
Panic Button Workflows
Configuring the Panic Buttons – Setting up the emergency contacts
Configuring the Panic Buttons – Activating the button
Reviewing Panic Alarms
Panic Buttons Battery Replacement Procedure
Panic Buttons Customer Test Procedure
11
Cloud Storage
Cloud Archive Overview
Managing Clips from Cloud Archive
Cloud Archive Administration
Troubleshooting
12
Reports and Intelligence
Overview
Insights
Customize, Save, and Share Reports
Cached Reporting
Saving Video and Data
Notifications
Customer Detection for Transactions
Detecting Loss with Reports
13
Report Types
Discount Report
Line Void Report
Refund Report
Drive-Thru Insights Report
Risk Scored Transactions
Visitor Insights Report
14
Incident Management
Introduction to Envysion Incident Management
Creating Incidents
Managing Incidents
Resolving Incidents
Assigning Incidents
Adding Loss Amounts to Incidents
Incident Notifications
Modifying Incidents
15
Audit Services
Operational Audit Services
Operational Audit Dashboard
Incident Management Workflow
Reviewing Incidents from Envysion Loss Prevention
16
Troubleshooting
Identifying Your Equipment
How To Identify If Your Site Has Analog or IP Cameras
Offline IP Cameras
Offline Analog Cameras
EnVR Error Codes
EnVR Will Not Power On
Frozen EnVR or Cameras
Appliance Offline
Static IP EnVR Configuration
Hikvision DVR or Envysion Bridge Not Powering On
Hikvision DVR or Envysion Bridge Frozen
Frequently Restarting Appliances
Update The Appliance to DHCP Address
17
Envysion System Overview
EnVR
DVR and Envysion Bridge Solution
Web Application
EnVR Connections Diagrams
IP Addressing
Port and IP Address Configuration
18
Physical Installation Procedures
EnVR Connections
Connecting IP Cameras to POE (Power Over Ethernet)
Installing / Connecting Audio
Local VGA (Or HDMI) Monitor
Connecting Analog Cameras
19
Appendix A: Standard Camera Views
Point Of Sale Camera View
Office Camera View
Interior Entrance and Exit Camera View
Kitchen and Prep Area Camera View
20
Appendix B: Troubleshooting the DVR Solution
EnVR / Bridge Status
Bridge and DVR Problems
Camera Problems
21
Appendix C: Setting an IP Address
22
Appendix D: Encoder Quick Start Guide
23
Appendix E: Contacting Envysion
24
Technician Troubleshooting Guides
All Technician Troubleshooting Guides
25
Best Practices
Prevention with a Good Cash Handling Policy
Keeping Honest People Honest
Protect the Back Door
Spot Time Clock Abuse
Spot Sweethearts
High-Risk Transactions
26
Webinars
Device Management Webinar – May 4th, 2022
Drive-Thru Insights Report Webinar
Audit Webinar Series #4: July 2021
Audit Webinar Series #3: March 2021
Audit Webinar Series #2: November 2020
Audit Webinar Series #1: September 2020
Q4 2020 New Features
Q3 2020: New Features
27
Additional Resources
Resources
Webinars:
Drive-Thru Insights Report Webinar
Download the Slide Deck
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