Physical Installation Procedures:

Replace a ENVR In the Application

Log into the Envysion application (https://video.envysion.com)
Click on Watch Video. And Search for your site.
Go to Site Settings in the bottom left hand corner of the screen.
Click on the Appliances tab at the top of the screen.
Old ENVR must be active and OFFLINE and new EnVR must be inactive and ONLINE for swap to work properly, this can take 15 minutes to register properly in the application.

Click on the active swap icon and start the swap. (Red Circle)

Only inactive appliances from the same domain can be selected. Inactive appliances from the current site are listed first, then appliances from other sites in the domain are listed in alphabetical order. The new device must be online and the old device offline for the swap to happen. This can take up to 15 minutes from the time it is unplugged.

Once the replacement appliance is selected, click Replace to initiate appliance replacement.

Any data on the new appliance will be overwritten by the data from the old appliance. Make sure that you are ready to take this step before hitting replace.

Replacement has been completed, you may close and continue with any additional set up.

Hik/NUC (Bridge) Swap

When replacing a Hik/Nuc with an EnVR please make sure that this box is checked.

If you do not see the appliance you are trying to switch to here please reach out to Envysion directly.
If for any reason the process fails. Please reach out for assistance.

Hikvision as an Encoder

If you are Keeping your Hikvision DVR check this box so that the camera configurations are maintained. If you are not keeping the Hikvision DVR or never had one do not check that box.

Error Messaging

This is an example of an error. Do NOT Retry the swap. Contact support.

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