Appendix B: Troubleshooting the DVR Solution:

Bridge and DVR Problems

Bridge appears offline in the web application:

1. Bridge Power
   • Is the LED on the front of the Bridge on? No
     • Check that the power adapter plugged into the wall (power strip turned on)
     • Check that the power connector plugged into the Bridge
     • Push the power button the front of the Bridge
   • Is the LED on the front/top of the Bridge on? Yes
     • Go to step 2 (Bridge Network Connectivity)
   • If the LED did not come back on contact support (see Appendix D)
2. Bridge Network Connectivity
   • Check the network cable to ensure it is plugged into both the Bridge and the switch
   • Check the link lights to make sure they are on and communicating
   • Hold down the power button for 5 seconds until the power LED turns off, then press the power button to turn the Bridge back on
   • If the Bridge is still offline after these steps refer to the Envysion Traffic and Firewall section on page 4
   • If the Bridge is online, but the cameras are offline, the DVR is offline:

• • • Check power on the DVR (power cable attached on both ends and the power switch on the back)
    • Check network cable between the DVR and the switch
    • If the DVR does not come online, it will need to be RMA’d