Troubleshooting:
Hikvision DVR or Envysion Bridge Frozen
- Press and hold the power button for 5 seconds on the Envysion Bridge and it will power off.
- To power off the Hikvision DVR, flip the toggle switch on the back of the device.
- Wait for 30 Seconds and press the power button again to power on the Hikvision DVR and Envysion Bridge.
- Wait for the devices to boot up, this may take up to 10 minutes.
- If the Hikvision DVR or Envysion Bridge is still having issues, call 1-877-258-9441 option 1 or chat Envysion Support.
- Inform the support representative the steps you have taken.
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