Troubleshooting:
Appliance Offline
If you are having difficulty accessing your Envysion ENVR appliance through the Envysion application, there are several steps you can take proactively to resolve the most common appliance issues.
- Confirm with your IT department that your store Internet connection is operational. Internet connectivity is required at the store to access the video footage from your Envysion video solution.
- Confirm that all power and network connections are seated properly in the back of your Envysion ENVR, bridge device, or any connected third-party DVRs. Confirm also that power cables are securely plugged in at the outlet, that network cables are seated in their switches and that all switches have power.
- If you still are unable to access the ENVR, reboot the EnVR:
- Press and hold the power button for 5 seconds, the EnVR will power off.
- Wait for 30 Seconds and press the power button again to power on the EnVR.
- Wait for the EnVR to boot up and reconnect to the Envysion application, this may take up to 10 minute
If you are still having trouble bringing your EnVR on-line, you may have a more complex hardware or software issue to resolve and can leverage our Envysion Support staff to assist you. Call 1-877-258-9441 option 1 or use the in-application chat functionality to engage Envysion Support.
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