Best Practices:

High-Risk Transactions

There’s only so much time in the day. When randomly looking at any individual’s “risky” transaction, there may be a perfectly logical explanation behind it. To hone your efforts, look for deviations from the norm; employees in the wrong tail of the normal distribution curve – employees who, for example, consistently have more voided transactions or who give more discounts. Any of these high-risk reports can be sorted to look at the most high-risk instances across all employees for the given transaction:

• Voided sales
• No Sale
• Zero Dollar (or small amount) transactions
• Cash Refunds

This will make you more effective, by spending time not only on high-risk transactions but also on high-risk employees.

Actions

• Create POS reports based on high probability transactions and sort to see the most high-risk transactions.
• Schedule time to review (daily or weekly).
• Validate suspect transactions by reviewing the corresponding video.