LTE-M Panic Buttons:
Panic Buttons Customer Test Procedure
Log in to the Envysion application and click the “Watch Video” item on the top navigation menu (1). You will land on the “Watch Video” page where you will see a list with all you sites. Search for the site where you want to perform the test by typing its name in the search box on the top-right corner of the page (2). Once you find your site in the list displayed below, click on it (3).
You will now land on the store’s page where you will have to click on the “Alarm Summary” item in the left navigation panel (1) to go on the “Alarm Summary” page, where you can start the test session.
On the “Alarm Summary page you will see a button labeled “Test Panic Buttons” (1). Click on that button in order to start the Panic Buttons testing session.
Once you clicked the “Test Panic Buttons” button, you will see a popup with instructions on how to perform the testing. Once you read the instruction you will have to tick the acknowledgement checkbox (1) in order to activate the “Start Test” button and start the actual testing. The test session will last fifteen minutes from the moment you click the “Start Test” button. Please note that during this time, all your Panic Buttons will be automatically switched to “Test Mode” and therefore not functional. The buttons will switch back to “Active mode” automatically after fifteen minutes or once the test session is completed, whichever happens first.
After you click the “Start Test” button a new popup will be display with instruction on how to perform the testing. You have fifteen minutes to go and short press once each button in your store. Once this action is completed, return to the computer and click on the “Finish Test” button.
Next you will see the confirmation screen. If the testing was successful, you will see a green confirmation message that will inform you that all your buttons are functioning correctly. You will also see a “Test Passed” message and a green check-mark next to each button. All you have to do now is click the “Done” button, the pop-up will close and the buttons will switch back to “Active” mode.
If any of your button for any reason fails to send the signal and is not passing the test, on the last screen, instead of a green successful message you will see a red “Error” message, that will prompt you to report the issue. In this case you can try testing your buttons one more time, just to make sure that the error was not caused by a network glitch, or you can directly report the issue to Envysion, by clicking on the “Report Issue” button below, and our technicians will fix the issue in the shortest time possible.
