Smart Site Protection™:
Getting Started with Smart Site Protection
Smart Site Protection (SSP) leverages a combination of edge and cloud AI analytics to monitor your store and detect intrusion after hours.
Partnership and Responsibilities
The following table outlines the specific ownership of tasks between Self-Monitored and Professionally Monitored subscriptions.
| Area of Responsibility | Professionally Monitored | *Self-Monitored |
|---|---|---|
| *Schedule Creation | Envysion | Customer |
| *Schedule Maintenance | Customer | Customer |
| Schedule Exceptions | Customer | Customer |
| Camera Enablement and *Masking | Envysion | Customer |
| Panic Button Camera Mapping (Optional) | Envysion | — |
| Panic Button Health Monitoring (Optional) | Customer | Envysion | — |
| Creation of New Users | Customer | Customer |
| Notification Setup | Envysion | Customer |
| Notification Maintenance | Customer | Customer |
| Permit Details | Customer | — |
| *Configuration Support | Envysion | Customer |
| Training | Envysion | Customer |
Key Definitions
Schedule Creation: The initial setup and assignment of monitoring hours to your sites.
Schedule Maintenance: The ongoing responsibility to update hours for holidays, seasonal changes, or permanent store hour shifts. Note: Customers own maintenance across all tiers to ensure site security always reflects current operations.
Masking: Excluding areas with constant motion, like ceiling fans or exterior traffic, to prevent false alerts.
Configuration Support:
- Professionally Monitored: You must fill out the Configuration Template with your initial sites before training begins.
- Self-Monitored: If additional assistance is needed, Configuration Services are available for $49/site, at which point, you will need to fill out the Configuration Template.
Customer Roles
Admins(e.g., Area Coaches, District Managers, IT, LP Professionals) Can: Create/Edit Schedules, Add/Remove Users, Create Holiday Exceptions, Snooze Alarms — a temporary suspension of alerts (often used for late-night deliveries). Primary Responsibility: You are the “Key Holders” of the system configuration. |
Standard Users(e.g., Store Managers) Can: View Video, Receive Alerts, Arm/Disarm (if permitted). Cannot: Change schedules or delete other users. Primary Responsibility: You are the “First Responders / Designated Contacts” to the alerts. |
Training Phase (Critical Step)
Timing: Training will begin only after your site is configured. Ideally, Admin and Standard User training should happen within a week of site configuration so all users are prepared as they begin to receive notifications. Notifications start immediately after configuration.
Where: A virtual meeting will be set up for each group (Admin and Standard User). We will conduct training in your actual domain using your real sites.
Your Path to Full Protection
What you can expect as we activate Smart Site Protection and Professional Monitoring Service. Our standard user onboarding plan sets your organization up for success.
| Phase | Focus Area | Key Activities & Expectations |
|---|---|---|
| WEEK ONE | DETECTION |
|
| WEEK TWO | SCHEDULING |
|
| WEEK THREE | NOTIFICATIONS |
|
Note: Timelines will accelerate as Smart Site Protection Admins refine schedules and notification policies.
Checklist for Success
Your schedule is the foundation of the system. Make these decisions before you build.
A. Understand the Mechanics
- ☐ Weekly Cycle: Know that schedules run Monday–Sunday.
- ☐ Repurposing: Schedules cannot be deleted once created, but they can be edited and reassigned to different sites.
- ☐ The “Late Departure” Rule: Ensure your schedule reflects when employees actually leave, not just when shifts end. Use the “Late Departure” feature to add a grace period.
B. Choose Your Philosophy: Strict vs. Flexible
Decide how you want to manage your “Buffer” (the gap between employee departure and system arming).
| Option 1: Strict Adherence (The Accountability Model) |
Option 2: Flexible Schedule (The Efficiency Model) |
|---|---|
| How it works: Arms the system immediately after shifts end (e.g., 5-minute buffer). | How it works: Provides a wider window between staff departure and arming (e.g., 30+ minute buffer). |
| Primary Benefit: Provides maximum operational visibility, allowing you to identify unauthorized overtime or early arrivals. | Primary Benefit: Significantly reduces false alarms and requires fewer manual schedule updates. |
| Consideration: Requires high staff discipline to avoid accidental alarms. | Consideration: Leaves a brief period where the store is unmonitored before the system arms. |
| Best For: Companies with strict time-clock policies. | Best For: Companies with lenient time-clock management. |